UF Health Pediatric Dentistry

Nicole Rowell 4 months ago

Everybody is super nice once you back but I feel like the front desk is always so short with people

Katherine Strong 6 months ago

Believe the reviews. I hate this because I'm a huge UF fan and supporter. Staff on the phone is terrible. No one wants to do their job and put you off until such and such date and time. You cant even schedule an appointment. Not for an emergency, not for anything. Terrible.

Taylor Brown 8 months ago

⭐️ Extremely Disappointing Experience — Do Not Recommend Shand’s Pediatric Dentistry has shown a complete lack of care for patient health, especially when a child is clearly in pain. Instead of treating the situation with urgency or compassion, concerns were brushed off and handled with indifference. No parent should ever feel like their child’s pain is being minimized or ignored — but that’s exactly what happened here. The front desk customer service is unacceptable. The staff was rude, dismissive, and unprofessional, making an already stressful situation even worse. Even more concerning, the way they spoke — in front of both the patient and parent — was completely inappropriate and lacked basic respect. What’s even worse is that management showed no concern at all for this behavior. Rather than addressing how the front desk acted or how they spoke, management seemed indifferent and unwilling to take accountability. This sends a clear message that poor treatment of patients and parents is tolerated. A pediatric dental office should prioritize compassion, professionalism, and a safe, respectful environment for children. Unfortunately, Shand’s Pediatric Dentistry fails on all of

B A 8 months ago

Awful place. My daughter needs emergency surgery. Her Doctor sent the information and photos over, she is 6 years old, in pain and also autistic, so medication is a very limited option. And it is an emergency, yet front staff, SCHEDULING staff, has decided they dont find it an emergency, and offered to schedule her September 2027, yup almost 2 years out. If anyone reading this is a lawyer, id love to speak to you. This is the second time they have denied my child an emergency, and yes I have DOCTOR papers to prove its a medical emergency they are denying treatment, we have insurance also. Absolutely disgusting.

Micheal Washington 9 months ago

I cannot thank Dr. Sorsok, Dr. Maddox, and Dr. Langford enough for the exceptional care they provided to my daughter. They relieved her pain and made sure she never felt scared throughout the process. Dr. Sorsok has a truly remarkable heart and a calming presence that made us feel completely safe and supported. We are so grateful to the entire UF team for such compassionate, outstanding care.